The staff at BWO Insurance
Understands that when providing a product based on a promise, trust is the most important factor to building customer relationships. “We give you our word, and we stick to our word,” says Eric Wruck, agency Principal.
Trust is also the key to BWO’s relationship with its staff and has been part of the agency since its founding. “We emphasize being open, honest, and fair with our agents and associates,” Eric says, adding that this includes letting staff share the rewards of the agency’s success.
“We share contingent commission equally with all our agents. That gives everybody incentive to not only write business, but also write good, profitable business.”
BWO Insurance has experienced dramatic growth with ACUITY over the past five years. Equally as important, the agency is among ACUITY’s top 10 agencies in profitability over the past 10 years.
Eric’s father, Edward J. Wruck, and partner Russell J. Budzisz founded the agency in 1985 with one goal in mind: provide the best possible combination of affordable insurance protection with a high degree of professionalism. In addition to Eric, current agency owners include Thomas Budzisz and Michael Osborne.
Among its clients, BWO Insurance is known for putting the needs and best interests of customers first and foremost. “Pricing is always an issue with people, but you need to educate customers that sometimes a cheap price isn’t the best option,” Eric says. “By showing prospects and clients the differences among carriers and products, people understand insurance better and know they can trust us.”